Glowkraft Vitamin C Brightening Serum 25 ml + Gentle Face Cleanser Combo 100 ml (125 ml)

Thank you for shopping with Glowkraft. We aim to deliver your orders safely and as quickly as possible.

Order Processing

All orders are processed and dispatched within 24–48 working hours after the order is successfully placed and confirmed.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Once your order has been dispatched, the estimated delivery time is 3–7 working days, depending on your delivery location and courier partner availability.

Please note that delivery timelines may vary due to remote locations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Free shipping is available on all orders across India.

Order Tracking

Once your order has been dispatched, you will receive the tracking details via SMS and/or email using the contact information provided while placing the order.

You can use the tracking link to check the latest status of your shipment.

Delivery Delays

While we work with reliable courier partners to ensure timely delivery, there may occasionally be delays due to circumstances beyond our control.

If your order is experiencing an unusual delay, please contact our customer support team, and we will be happy to assist you.

Contact Us

If you have any questions regarding your order or shipping, please contact us using the contact details available on our website.

Thank you for choosing Glowkraft!

At Glowkraft, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns

Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging and condition.

Opened or used skincare products, products without original packaging, gift cards, and promotional/free items are not eligible for return or refund.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with relevant photos or videos.

Once approved, we will provide a free replacement or appropriate resolution.

Refunds

Once the returned product is received and inspected, approved refunds will be processed within 7–10 business days.

Prepaid order refunds will be issued to the original payment method. For COD orders, the refund process will be communicated by our support team.

Return Shipping

Return shipping charges will be borne by the customer, except in cases of damaged, defective, or incorrect products.

Order Cancellation

Orders can be cancelled only before they are dispatched.

For any questions regarding returns, refunds, or cancellations, please contact us using the details available on our website.

Thank you for choosing Glowkraft!