Return Policy

Refund & Return Policy

At GlowKraft, we are committed to providing high-quality skincare and hair care products. Please read our Refund & Return Policy carefully before placing an order.

Returns

Due to hygiene and safety reasons, skincare and hair care products are non-returnable once delivered, except in the following cases:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong product.

  • Your order is incomplete or items are missing.

Return Request

To request a replacement or refund, please contact us within 48 hours of receiving your order.

Please include:

  • Order Number

  • Clear photos of the product

  • Photos of the outer packaging

  • Unboxing video (strongly recommended)

Requests made after 48 hours may not be accepted.

Replacement Policy

If your claim is verified, we will provide a replacement at no extra cost.

Refund Policy

Refunds are issued only if:

  • The ordered product is unavailable.

  • A replacement cannot be provided.

  • The order is cancelled before shipment.

  • The refund request is approved after verification.

Refunds for prepaid orders will be processed to the original payment method within 5–10 business days after approval.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and serviceable pin codes.

For COD orders:

  • Please ensure someone is available to receive and pay for the order at the delivery address.

  • If a COD order is refused without a valid reason, future COD orders may be restricted.

  • If a refund is approved for a COD order, the amount will be transferred via bank transfer or UPI after the customer provides the required account or UPI details.

  • Refund processing may take 5–10 business days after approval.

Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products damaged due to misuse or improper handling

  • Products purchased during special offers or clearance sales (unless received damaged or incorrect)

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos and your order details. After verification, we will arrange a replacement or refund, as applicable.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Brand: GlowKraft

Email: support@glowkraft.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Thank you for shopping with GlowKraft. We value your trust and are committed to providing a safe, reliable, and satisfying shopping experience.