At Glowkraft, customer satisfaction is our top priority.

Eligibility: Returns are accepted within 7 days of delivery only if the product is unused, unopened, and in its original packaging.

Non-returnable items: Opened skincare products, used items, and gift cards.

Refund Process: Once we receive and inspect the returned item, refund will be processed within 7–10 business days to the original payment method.

Exchange: In case of a damaged or wrong product delivered, we will provide a free replacement.

Shipping Charges: Return shipping is borne by the customer (except for defective/damaged/wrong items).